As customers and fans of Quernus Crafts, I may hold some information about you (your name, email address, and in come cases, your postal address and telephone number). This is a short note setting out everything you could ever wish to know about how I collect, use and store this information. But if you still have any pressing questions after reading this, please contact me.
- IMPORTANT NOTE: When I talk about "information", I am only referring to your contact details. I never have access to your financial information when you make payments using PayPal, BigCartel (my online shop), WorldPay (for payments by phone) or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.
How I collect information
I use Mailchimp to manage my mailing list, and you can sign up for my newsletter here. You will only ever end up on this mailing list if you have signed up for my newsletter, or if you have specifically asked me to add you to it.
Whenever you order a wee creature from me, either directly or through my online shop, you give me sufficient information about you to enable me to process the order.
I also have a commission request form which asks for your contact information.
The website provider I use, Create, has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. You can find out more about cookies in general here. Sadly they are not the edible kind.
Who has access to your information
In a nutshell, just me! As sole wee creature maker and business bod for Quernus Crafts, I am the only one who ever has access to your information, and I never, ever, ever pass this on to anyone else.
How I use your information
I send out regular newsletters to those who have signed up to my mailing list to receive information about Quernus Crafts. This is the sort of thing you can expect to receive:
- dates for your diary involving Quernus events, ie pre-orders, Quernus Lotteries, eBay auctions, charity events, etc.
- information about what's happening in the Quernus world
- Occasionally I send out details of other artists or events which I think might interest you.
You can see examples of past newsletters I've sent out here.
If you have completed a commission request form, or a pre-order form, you can expect to hear from me using the contact information you've provided.
In the highly unlikely event that I stop making wee creatures and do something completely different, I will let you know so you can decide if you still want to receive newsletters from me.
How I store information
Mailchimp hosts details of all members of my mailing list on their secure servers.
I keep an electronic spreadsheet of all customers and those who are on the commissions waiting list. This is held on my password-protected laptop. I carry it with me at times. I even sleep with it under my pillow at night for extra security. (OK, I made that last bit up, but my laptop is always either with me at my workshop, or at home.)
I keep this spreadsheet solely for accounting and tax purposes (I need to keep all sales records for at least 6 years).
You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, just contact me.
There's a helpful article you can read on the Which? website if you want to find out why you've been bombarded with so many emails.
Last updated: 13th May 2018